Hayneedle.com often pleases its customers with sweet sales and offers on multiple home decor products and furniture that you can choose and shop online. However, from the Hayneedle customer reviews across various forums and review websites, it is clear that customers have questions and complaints to the company.
The most common Hayneedle complaints and questions are in regards to poor customer service, delivery and shipping, return policy, warranty, and quality of Hayneedle products.
If you’re interesting in shopping with this brand, check questions below and make a smart purchase while saving money.
Here are the answers to your Hayneedle FAQ according to Hayneedle.com and other reputable websites.
1. How do I contact Hayneedle customer service?
The contact us page on the Hayneedle website has an online form that you can use to submit a request. They also have alternative options that let you ‘Track your order’, ‘ Start a Return’, and ‘Start a Cancellation’. The Hayneedle cutsomer service works from Monday to Friday between 9 am and 6 pm ET. You won’t get ahold of the support representatives during the weekend.
Hayneedle aso has a Facebook page where you can leave comments onposts. This social page also porvides an option for sending a message. If you prefer a phone call, you can try to dial the following Hayneedle phone number: 999-880-4884.
The company also has an Instagram page and Pinterest where you can find latest offers and sales. However, it’s not clear if these are of any help when you need customer service help. For this purposes, you may use the Help Center page on Hayneedle.com for troubleshooting.
2. Is Hayneedle Inc legitimate?
Hayneedle.com states that it helps people to find the home and furniture for the style, space, and budget. The Hayneedle Security Pledge guarantees the safety of all trasactions made via their website. They also have a dedicated page for the Best Price Guarantee which implies that the company offers the best prices for a great value. However, there’s no details to showcase any guarantees of the quality of products.
The most common Hayneedle complaints found on the review websites like PissedConsumer.com include wrongful billing, low quality of products, poor customer and delivery services, unexplained cancellation of orders, and unfavorable Hayneedle returns policy. On the other hand, some customers like the wide array of Hayneedle products, the quality of some of them and the fair pricing.
3. How long do Hayneedle.com deliveries take?
According to the Hayneedle Delivery Times & Expedited shipping page, the delivery times depend on the product you purchase and the location. However, any online shopper can use the ‘Delivery Options’ calculator to estimate when their order will arrive using particular shipping methods.
At the same time, the shipping is calculated from the time your package leaves the warehouse to the time hen you receive it at your place. The company warns that sometime shipping may take longer. The total delivery time includes both the time taken to process your order and the time taken to ship it.
For instance, if you are buying a Hayneedle TV stand, you can estimate the delivery time for it by going to its product page. Under deliveries and returns, just enter your zip code, and country. You will be presented with the shipping options available, how much it would cost and when the product would be delivered to you shipping address.
To view the status of your Hayneedle order, go to the track order page. You will be provided with a form where you fill in your order number, the first and second name or the email address of the person who will receive the delivery and you will be able to look up your order. If you don’t have your order number, get in touch with Hayneedle customer service.
4. What if your Hayneedle.com products were never delivered?
Some of the top Hayneedle complaints are in regards to customers never receiving products they ordered. In some cases, the products get lost in shipping. Some customers have reportedly received a call letting them know that their deliveries will be arriving in a few hours only for the delivery not to arrive and several weeks have passed.
The Hayneedle help center advices that if you have checked your order status and there are some discrepancies or if your order is not delivered within 5 days of the scheduled delivery date, you should get in touch with the Hayneedle customer care. The team will help to locate your order and resolve the issue.
However, many customerts still expressed frustration with the Hayneedle customer support when they reached out to seek help for orders never received. Some complained of their phone calls and emails not being answered while others felt that they were being take around circles with no real help being offered.
5. What does the Hayneedle warranty cover?
Hayneedle does not offer a standard warranty on products. Rather, warranties are available by suppliers or manufacturers of specific products. To determine whether the product has a warranty cover, go the product page to see whether there is any warranty provision included.
If there is no warranty segment, then the product does not have a warranty cover otherwise the section will stipulate the terms for the warranty. Since the warranty is provided by the manufacturer or the supplier, in case you need to make a claim, you will have to get in touch with the supplier or manufacturer’s customer service team.
6. How do I return my Hayneedle product?
The Hayneedle returns policy allows customers to return products if they are dissatisfied. On theirStart a Return page, Hayneedle.com indicates that if you are not satisfied with your product you can return it within 30 days from the delivery date as long as the product is eligible for returns. Orders placed between November 1st and December 31st have a return window of up to January 31st.
To determine whether a product is eligible for Hayneedle returns, sign in to your account and go to your order’s page. Beside each ordered or bought product is a return/exchange link. When you click on the link, you will be able to see whether the particular product is eligible for returns.
If it is, start the the returns process. You will be issued with a return merchandise authorization (RMA) that you should print and include on the return package. You should return the product in its original packaging. Outside the packaging, include the RMA number, your contact information, the return address, order number and your reason for return.