TempurPedic manufactures and distributes mattresses made from a special foam that conforms to an individual's body shape. The company also sells sleep systems, pillows, and other accessories.
If you browse through TempurPedic reviews and complaints on review websites like PissedConsumer.com, you will notice that most consumers experience issues with poor customer service, uncomfortable mattresses, and refund/exchange. This article covers top Tempur-Pedic questions that will help you get a better understanding of the company and products they offer.
Top 10 TempurPedic Questions
1. How do I contact Tempur-Pedic customer service?
Customers can call the Tempur-Pedic customer service number at 800-821-6621 for specific questions and information. The company states that customers should wait 90 days before making calls about mattresses or warranties. If you'd like to reach out to the sleep expert for advice before you buy, you may call at 888-811-5053.
Customers can also contact TempurPedic customer service by completing an online form on their website.
Tempur-Pedic customer service can also be reached at:
Tempur-Pedic North America, Inc.
1000 Tempur Way
Lexington, KY 40511
2. What are TempurPedic mattresses made of?
The Tempur-Pedic FAQ states the material of their mattresses differs from the memory foam that adapts to weight, temperature, and shape as you sleep through the night.
“TEMPUR® Material’s open cellular structure immediately and precisely adapts to your weight, shape, and temperature. Your body heat causes the material to soften, continuously adapting to your shape as you sleep through the night. Intended to absorb pressure, our mattress materials help stop tossing and turning and the motion transfer caused by restless nights.”
3. Are TempurPedic.com pillows and mattresses worth it?
One way to know if products are worth the money is to read TempurPedic reviews of what other customers have to say. The company has an average 1.8 out of 5 stars rating on Pissed Consumer from 398 reviews. According to data compiled, the average customer loss amounted to $3,000.
Most of the reviewers complaint about TempurPedic customer service and the way they handle warranty and return issues. In one TempurPedic mattress review left on the review website, a customer wrote that they paid $6800 for the bed that turned out to be awful.
In most reviews where consumer complain about beds, they are left unsatisfied with the customer service responses. However, in some reviews, customers mention that the Tempur-Pedic mattress worked well for years before they found issues with it.
4. Can TempurPedic mattresses get bugs?
TempurPedic.com does not address this question specifically. However, according to NBC News, bed bugs can live just about anywhere, including in the seams of a mattress cover, or in a bed frame, behind pictures hanging on a wall or in popcorn ceilings. So, while bugs may not be able to live in the foam itself, it is possible that they could live in the cover or in a frame.
5. What is www.tempurpedic.com guarantee?
Tempur-Pedic offers customers 90 nights to try out their mattresses and foundations purchased with the mattresses if they are bought directly from the company. If customers are not happy with their purchase, they can call Tempur-Pedic's customer service number at 800-821-6621. The company states it will work with consumers and if they cannot find a way to make them happy, they will take the mattress back, and refund their money, minus any shipping charges. For more information in regards to company guarantees you need to reach out to TempurPedic customer help.
6. What warranty does Tempur-Pedic offer?
Each of the company's products offers a different limited warranty, ranging from 1 to 25 years. Tempur-Pedic FAQ lists each of these products and their warranties individually.
That being said, the company offers a limited 10-year warranty for most of its mattresses. Customers should note that any warranty is voided if the customer uses "inappropriate foundations, box springs, adjustable bed bases, or bed frames" with the mattress.
To support your warranty, you are required to keep the proof of your purchase. Thus, upon filing a warranty claim, you will be asked to prepare a receipt copy, bed frame and foundation information, registry number, manufacturing date, choice of retired model.
The company website also outlines that The limited TempurPedic warranty for mattresses does not include:
- A normal increase in softness
- Comfort preference
- Physical abuse or damage
- Damage from an improper frame, foundation, or base
- Floor models or demonstration samples
- Products sold by unauthorized retailers
- Certain replacement stipulations
- Products sold “as-is,” “reconditioned,” “used,” or “returned”
7. What is TempurPedic's refund policy?
Tempur-Pedic's refund policy states that if customers are not satisfied with their mattresses after the 90 night try out period, the company will take the mattress back and issue a refund, minus shipping charges.
The company does not offer a refund on foundations, bases, pillows, bed linens, bed frames, mattress toppers, slippers, or travel and home products.
8. Why is my Tempur-Pedic mattress sagging?
This problem was acknowledged in a TempurPedic review on Pissed Consumer, where a customer noticed their mattress sagging after only two years of use. The review claimed that Tempur-Pedic customer support was of no help, stating that, "after only two years of usage the mattresses do sag it is not possible to find easily the hot spot for sleeping since it is like a sleeping in a hammack…"
The company addresses this question in the Tempur-Pedic FAQs. They recommend that the mattress must be properly supported on a flat solid surfacefor the mattress to perform as designed and to prevent sagging. They also note that the significant sagging may be considered as a warranty case.
9. How do I clean my TempurPedic mattress and cover?
On the Product Care page, the company states that the first step in cleaning any spills is to remove the cover, if there is one. Wash the cover in cold cold water with mild detergent, and hang to dry. Using towels and applying pressure, soak up as much of the liquid on the mattress as possible. Once the moisture is removed, allow the mattress air dry.
10. What is the softest Tempur-Pedic mattress?
The TEMPUR-LuxeAdapt® is the most popular and softest mattress, according to Tempur-Pedic's website. The mattress offers maximum pressure relief of APR Material. It provides a deep level of all-might adaptive support with layers of soft foam support. Underneath the support layer, another support layer and an additional base layer to support body weight without creating pressure points.
This list concludes the most common Tempur-Pedic frequently asked questions by customers. If you did not see the answer you were looking for, you can check the company website for more information and go through consumer reviews across the review websites and forums to check what other people have experienced with their prodcuts.
Published by Elina Sivak