We all have experienced to manage a technology problem in the past that required us to get tech support. The issue can range throughout the place, it is actually a problem along with your printer, computer or who knows possibly even your cell phone. When it's time and energy to try and find tech support, in order to get the support you need, here really are a few recommendations on things to do when submitting requests for tech support, as well as just doing a quick web look for it.

Be More Specific

Here is the main one. If someone came in my experience and said "my computer isn't working, just how do I fix it?" I really could not help them. This request is too generic. It has no detail what so ever. I will already start asking questions like, what's it showing you? When did this happen? What were you doing during the time? They're just a couple things I would ask the individual asking for my tech support. You got to really tell me what's not working. After I get the answers to these questions I would still have to ask more such as for example, what OS does it run? The length of time have you'd it? What OEM made the computer? Of course, if you're using another thing than the usual computer looking to get tech support adjust the questions you will have to answer in your request to match that little bit of technology. Another a valuable thing to include here would be the specs. of the computer. Tech support may wish to know things such as what the CPU of the computer is and how much RAM you have. They're all important in the event maybe somebody else has received the exact same issue with this same RAM company or something like that. If someone had the exact same issue, it is likely to be much quicker for tech support to troubleshoot it.

Include Model Numbers In Your Tech Support Request

This assists tech support a lot if they are able to get the model amount of the computer, printer, etc. you are looking to get tech support for. In fact, if you include this they may not really need certainly to look for the specifications of the computer. They will have a way to research your model number and find all that and more in regards to the computer. This is also something super helpful to use when searching Google or other search engines for tech support. You can get help or advice from those who know your technology exactly and maybe have encountered this matter in the past and learned how exactly to troubleshoot it.

Don't Be Afraid to Write a Little

If you're posting your request on a Q&A niche site or support forum for instance don't forget to write a great paragraph or two on what exactly is up with this particular certain little bit of technology you will need support for. If the website has the right people they'll read it and will have a way to offer far better support for you because they actually know at the very least what's happening.

Include Screenshots or Video 

If it's possible, try including screenshots or pictures along with your requests. If the error has a routine, possibly even try obtaining a video on YouTube so people could see what's happening. A visual can always help people know so they don't really have to produce their particular visual inside their head. If you have to, don't forget to employ a camera and just have a picture of the screen if you can't get yourself a screenshot. The product quality obviously won't be nearly as good if you drop this path, but at the very least you've a visual for those wanting to aid you with tech support.

Overall the key idea here is detail, detail and you guessed it, more detail! If you may get this idea down you is likely to be on your way to submitting better tech support requests that'll enable you to get the answers you will need faster. After all, everyone wants the issue fixed, now! I must say i feel that following these tips can enable you to get closer to that. Though, yet another thing, if you may get on phone support, take action! That's an excellent thing! Phone support lets you explain, using the power of your voice, in real-time. So, if that is an alternative, utilize it! Are you experiencing some tips? Leave them as a review!

 

Published by Whitney Morgan