Have you noticed that a company that works with process management has greater efficiency and effectiveness? Learn in this article why you should make a process map and adapt it to your company.

What is a process?

A process is a set of activities that interrelate with the object of transforming elements that enter and leave it, for the satisfaction of the clients.

For the transformation of these elements, human, financial and material resources, infrastructure, procedures, etc. are required.

Let’s take the example of a food product, fruit jam. The process typically adds value to the element  (fruit) that is input to the process and leaves transformed (jar of jam) ready for use by customers.

Simply put: raw materials are the input, and through manufacturing activities (the process), the output is a final product.

Why does a company work better with process management?

Process-based management involves focusing on the company's activities to improve quality and customer satisfaction.

Traditional organisations guide their performance in tasks that are carried out within the departments, thus working in a fragmented and sectorized way that makes it difficult to visualise the action of the company as a global process.

On the other hand, process management works with a common goal for the entire company, and from there a set of activities that generate value for the client are configured.

In that sense, it is very useful to learn how to make a process map of a company.

What is a process map?

A process map is a diagram that represents the interrelation that is established between all the processes of the company.

What do you need to create the process map of a company?

It is very important that you form a team with the heads of the company departments, or those involved in the processes, to ensure that the process map truly represents the actions of the company. As well as the necessary time, it is also a good idea for those involved to become familiar with process mapping tools, like the software available from We are Lean and Agile, a Digital Leaders 100 Award nominee; you can find out more about them at weareleanandagile.com.

In some cases, the transformation of department management into a model based on processes can take some time. It is not unusual to require up to 6 months to make the transition between the definition of processes and the adaptation of employees to the new management system.

But, it is very difficult to do it while at the same time you are carrying out the daily activities of the company. That's why sometimes department heads are offered a neutral space, and specific time, in order to define their department process by process more effectively.

It is, generally, a very interesting experience for all involved, because the heads of the departments participate, who can make others more aware of the activities that are carried out in their respective departments. But, at the same time, the process also allows other colleagues to input their ideas and make recommendations based on their experiences.

In conclusion…

Do not be distracted by daily activities when it comes to the process of transformation or design of your processes. Gather the team in a neutral place and allow sufficient time for the definition of all processes.

Ensure that all those responsible for the core activities of the company inform the procedure and provide feedback so as to obtain the optimal results in the process management design.

The participants should be willing to participate in the activity and commit themselves to the process of designing the overall process diagram for the company.

Mapping your business in terms of processes will lead to greater inter-departmental understanding, efficiency, and, ultimately, a more focused and profitable business.

Published by M Yousuf