For every new business, customer acquisition is the biggest challenge. In order to solve this problem, businesses developed various tools and technologies to measure customer sign-up success and also to empower users with effective self-service tools and processes. Customer acquisition is usually associated with expensive marketing campaigns and big discounting strategies, which are usually unsustainable. Onboarding tools, on the other hand, demonstrates your product value, educates users, and guides them through the features of your website or application. It can effectively improve customer experience, lower acquisition cost, and increase revenue. As a businessman, if you want to improve your customer’s onboarding experience, you can check out these website walkthrough tools.
Here, we have collected some of the best user onboarding tools for walkthroughs that allows you to easily create guides and tours to increase customer satisfaction and reduce customer support cost.
Hopscotch is a free and excellent framework for developers to add their company’s product tour to their pages very easily and smoothly. It provides an API for the developer to control rendering the tour display while accepting a tour JSON object and managing the tour progress. Hopscotch has features like event callbacks, multi-page tours, multilingual tours, and lightweight callouts.
In order to begin using Hopscotch, just include the Hopscotch CSS and JS files on your page which are available on their website. For other queries and solutions, you can also visit their website.
Appcues is one of the most popular user onboarding tools for walkthroughs as it creates personalized user onboarding flows without you having to write a single line of code, and increases adoption and retention rates. With the help of Appcues, you can design, publish, and manage your onboarding activities by using only one dashboard, allowing your customers to delve deeper into your platform.
In Appcues, you can select patterns and templates which includes simple tooltips, full-screen takeovers, slide outs and in-app alerts. With its powerful segmentation capabilities, you can define when and your customer should take action, and target a subset of specific users.
Autosend is a powerful user onboarding tool for businesses to acquire quality customers. You can turn your inactive users into active engaged users with the help of features like “targeted behavior-driven lifecycle messaging.” For any business, it is crucial not to lose the existing customers as acquiring new customers is much more difficult than retaining the existing ones. Autosend helps to stop churn and schedule targeted emails, SMSs, and in-app messages automatically on a regular basis.
With the help of Autosend, you can also perform the A/B testing and analyze what’s working and what isn’t. You can track the performance of every email, SMS, and in-app message you send to your customers.
Intercom is another onboarding tool that shows you who your customers are and what they do with your products. It gives you the facility of communicating with your customers through real-time in-app and email messages. You can make informed decisions by asking for feedback at the appropriate time with event-triggered messages.
Intercom makes your life easy by onboarding and converting new users to regular customers, managing all customer queries in a team inbox with personalized replies and timely support options.
This onboarding tool helps you easily add interactive on-screen tutorials to your website or app which gives users a step-by-step guide on how to complete tasks. For using WalkMe, you don’t require any coding experience. It offers you complete control over the content, design, placement, and functionality of each step in the guide.
With the help of WalkMe, you can enhance the usability of your application, improve task completion rate, reduce dropout rates, and improve customer satisfaction. Its comprehensive web-based management utility system provides detailed information on how well you are using this tool, so you can fine-tune it according to your needs.
Tour My App
Tour My App gives you full control over the look and style of the tour, with the ability to change the color scheme to match the website or app, repository message boxes, and decide the timing of the tour.
WalkHub is an open source, free-to-use onboarding tool to create your own documentation portal, and provide tutorials for websites and applications. You can easily record a walkthrough by just entering the URL of the website you’d like to record and click the ‘record’ button.
With the help of WalkHub, you can add step titles and descriptions and automate these parameters to reuse existing walkthroughs. It gives you permission to share each walkthrough which allows multiple team members to collaborate.
Customer acquisition and retention play an important role in the growth of a business, and a powerful onboarding tool can make this process easy and efficient. With the help of the above mentioned tools, you can also grow your business rapidly.
Published by Gaurav Gupta