4 Best Practices For Digital Governance Software

4 Best Practices For Digital Governance Software

Nov 11, 2021, 6:38:48 AM Tech and Science

When an organization has a digital presence, there's a lot to keep track of. Every single role needs to have specific tasks assigned and decision-making authority needs to be given in a way that makes sense. That's why digital governance software has become a big part of how large organizations operate. The software dictates processes, values, support, infrastructure, etc. to shape a digital presence into something valuable for the organization. Here are some best practices to help you get your digital governance to the best possible place.

1. Technology Training

Members of any board of directors now need to have a lot more tech-savvy than the board members of the past. Instead of focusing on business expertise, many companies are now hiring technology experts who can also operate within the business world strategically. If your current board is a mix of tech-savvy and tech-illiterate, you may want to take some time to get everyone on the same page. An inability to operate the software is going to slow down processes considerably and will make digital governance a lot more complicated.

Things like budgeting for technology and undergoing technological transformations to innovations like MLops are a common part of many businesses' operations year in and year out. It's important that everyone with a hand in making big decisions has the ability to think critically about technology and fully understands what they're making decisions about. It's also a good idea to ensure that your IT department is involved and on the same page as your digital governance plan.

2. Emergency Plans

One thing every board of directors needs to have is a clear plan of action in case of an emergency. A prepared statement should be available at all times so that the organization can respond quickly before any rumors or doubt can begin to spread. The chain of authority should include specific roles in emergency situations (contacting authorities, making statements, etc.) so that each board member knows exactly what to do as soon as they get the news. Recovering from disaster should be as automated as possible, and should eliminate confusion.

3. Aligned Strategies

In an ideal world, your organization's overall strategy should be in alignment with your digital strategy. It's a good idea to craft your digital strategy around the obstacles your organization faces in its overall strategy. A digital strategy should diagnose the problems and attempt to solve them through digital (technological) means. It's very common for organizations to get caught up in implementing innovative software or techniques that, while exciting, don't serve the overall goals of serving customers and maximizing profits. When an organization knows exactly who is and is not involved in creating a digital strategy, it becomes a lot easier to align those goals and create an effective plan.

4. Minimized Risk

A good question those involved in digital governance should be asking themselves is whether or not changes to the strategy are minimizing possible risks for the organization. While some strategies might get you from point A to point B more quickly, it's not worth the efficiency if you're putting your business at risk while you do it. And when you have "too many cooks" in the kitchen when deciding to make changes, it can become easy for preferences to be prioritized over improvements. This is a good time to start implementing policies around aspects of digital governance that are of utmost importance to your organization.

Qualities such as accessibility, branding, security, and scalability are often considered when making policies for digital governance. Policies should, ideally, be easy to find and understand, and should clearly outline who is responsible and when the policy was last updated. This ensures that your organization's core values are being upheld regardless of the direction your digital strategy goes in. At the end of the day, digital governance should be about aligning your organization's overall goals to the technology it utilizes. 

Published by Miller

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