5 Ways MSPs Boost Business Productivity While Minimizing Risks

managed services provider

5 Ways MSPs Boost Business Productivity While Minimizing Risks

Mar 18, 2021, 9:08:31 AM Tech and Science

Most small businesses often struggle to maintain upgraded IT systems. This can be due to inadequate funds or the lack of in-house expertise.

Businesses That function on outdated IT infrastructure are vulnerable to cybersecurity risks. Moreover, the use of substandard tools and technologies results in lowered productivity and declined organizational growth.


Managed IT services providers can help you deal with these problems. Managed IT services providers stay on top of system updates, which are duly implemented to curb cybersecurity risks. Furthermore, they equip your IT ecosystem with the latest tools and technologies to enable improved productivity.

Mentioned ahead are a few ways MSPs help boost productivity and control risks for your business.


Ensures a Secure Environment


As a small business, you may ignore lingering network vulnerabilities and security best practices. Your IT ecosystem, can, therefore, fall prey to cyber threats.

Here are a few ways your managed services provider can steer your IT systems away from security risks.


a.  Facilitates Virtual Private Network (VPN) Connection


Several businesses are actively adopting a hybrid working model to support their remote employees. Employees working from home or different geographies may use their personal devices for work and connect over public networks. This can expose critical business information to hackers and other cybercriminals.

To counter this problem, IT support providers set up Virtual Private Networks. A VPN enables employees to securely access critical business data and applications. It works by masking the sender’s IP address, location, and search history. It also secures sensitive information by forming encryption tunnels between your business's server and employee’s device as data is transmitted between them. 


b.  Implements Endpoint Security


An IT support provider implements endpoint security solutions to prevent the infiltration of malicious entities into your network. This is done by securing entry points like laptops, desktops, and mobile devices.

The solution encrypts the information being exchanged at specific entry points to prevent data loss. Further, application control averts users from using unauthorized applications that may compromise the network. This reduces the risks of cyber-attacks, resulting in undisturbed business operations.


 c.   Installs Anti-virus Software and Firewalls


Your IT support provider protects your IT systems by installing anti-virus software as well as firewalls.

Anti-virus scans the systems thoroughly and detects malicious programs. Managed IT services providers also update the software regularly to combat emerging cyber threats.

Firewalls are implemented to monitor incoming/outgoing network traffic. Your IT support provider makes sure that suspicious activities are detected and blocked promptly.


 d.  Conducts Network Security Assessments


Your IT support provider also performs periodic network security assessments. This involves finding vulnerabilities in your IT system. The assessment is of two types:

Vulnerability assessment: This involves checking for cybersecurity loopholes in the IT infrastructure.

Penetration assessment: This helps gauge the impact of cyber-attacks on your network and the effectiveness of network defenses.

The purpose of network security assessment is to find entry points for cyber threats and mitigate them. This ensures your IT system is secure and facilitates seamless productivity.


Provides Data Backup and Business Continuity Services


A disaster, whether man-made or natural, can result in downtime, data loss, service disruptions, or even shut down business operations.

It is, therefore, important to back up critical business data periodically. Regular data backup enables the quick restoration of critical business information. This ensures ongoing operations even in the event of data compromise, loss, or theft. Further, business continuity services establish risk management procedures that quickly restore business processes.

Data backup and business continuity services enable uninterrupted business operations, thereby improving productivity.


Offers Support Helpdesk


Your IT infrastructure may encounter an unexpected network issue or a server outage at any time. This can impact the normal functioning of your business.

To help bring your operations back on track at the earliest, you managed IT services provider will give you access to their support helpdesk that is available round-the-clock. This will allow you to report any issue even during non-working hours and on holidays. You will not need to wait for the next working day to contact a technician.

The prompt redressal of technical issues helps reduce downtime. Furthermore, quick resolutions eliminate the risks of minor technical issues turning into major disruptions.


Creates End-User Awareness


Statistics reveal that only 29% of organizations provide cybersecurity training to their employees. It is important to educate your employees about identifying and steering away from hacking attempts to stay safe. This should be an ongoing process.

Your IT support company trains your employees on the following aspects:

a.  Training email management techniques are provided. This includes creating awareness about not opening emails from unknown senders and avoiding unnecessary downloads.

b.  End-users are trained in identifying and reporting potential phishing attempts to the concerned authorities.

c.  Employees are informed about the role of IT when it comes to installing new software on their system.

d.  Employees are taught to differentiate between secure and unsecured URLs, i.e. links that start with HTTPS (HyperText Transfer Protocol Secure) and HTTP (HyperText Transfer Protocol).

Creating cybersecurity awareness among employees helps keep security risks at bay. This contributes to improved productivity.


Enables Continuous Monitoring and Support


Unexpected technical issues may hinder the functioning of your IT systems. Your IT support provider will proactively monitor your IT infrastructure to identify bottlenecks and rectify them promptly.

Apart from these proactive steps, managed IT services also take a reactive approach to address technical issues as and when they occur.

This combination of proactive and reactive approaches helps identify and expedite the resolution of technical problems, boosting productivity.

 

Wrap Up


Data protection and security are an integral part of a productive work environment. You should, therefore, make sure that your IT landscape is free from vulnerabilities and malicious actors. This will clear cybersecurity roadblocks that hinder a productive IT ecosystem. Hopefully, through the above-mentioned points, you will better understand the role of IT support companies in securing businesses from various threats and engendering enhanced productivity.


Published by Sandy Funches

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