The customer is (not) always right.

The customer is (not) always right.

Dec 1, 2016, 3:43:52 PM Life and Styles

You know what one of the hardest things about working in customer service is? That’s right you guessed it, the CUSTOMERS. I’ve had everything from a man pointing his finger in my face calling me a b***h, people telling me that I don’t know how to do MY job, to people saying I sound snotty over the phone because I didn’t give them the answer they wanted to hear. Are you kidding me? Who the do you think you are to tell me that I sound snotty this morning and have bad customer service? Sir, you’re the one attacking me because I told you NO and you aren’t happy about it.

I mean people wonder why customer service representatives are so upset all the time, and it’s usually because the customer's acting like a whiny & entitled child!! It blows my mind; and I can’t begin tell you how upset I get when people think that them being disrespectful when I’m the one trying to help them is going to in any way shape or form help their situation. There's also the fact that I’m only able to stand up for myself to a certain extent because I'm at my job and I have to be the bigger person. Believe me, it’s not easy when you work in property management and everyone thinks that the rules don’t apply to them. 

Published by Shelby Dorris

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